Looking for Global training? Go to https://firebrand.training/en or stay on the current site (Belgium)
Part of the BPP Education Group
(0)2 234 77 05
Microsoft - Certified Dynamics 365 Fundamentals (CRM) certification
Overview
On this accelerated Microsoft Certified: Dynamics 365 Fundamentals (CRM) course, you’ll gain a broad introduction to the customer engagement capabilities of Dynamics 365 and learn how to implement this into your business.
In just 2 days, you’ll get an introduction to Dynamics 365 Sales including the standard sales business processes and how Sales addresses them. You’ll also build knowledge in:
- The inventory management capabilities of Dynamics 365 Field Service
- Project-based customer engagement processes addressed by Dynamics 365 Project Operations
- Generating Work Orders scheduling capabilities of Dynamics 365 Field Service
At the end of this course, you’ll sit Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM), and achieve your Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification. As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), official courseware, learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.
Benefits
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need:
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
Curriculum
Course MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Module 1: Learn the Fundamentals of Dynamics 365 Marketing
- Lab: Working with customer engagement apps
- Lab: Manage Customers and Activities
- Lab: Search and filter data
- Lab: Dynamics 365 Marketing Capstone Lab
Module 2: Learn the Fundamentals of Dynamics 365 Sales
- Lab: Dynamics 365 Sales Capstone Lab
Module 3: Learn the Fundamentals of Dynamics 365 Customer Service
- Lab: Dynamics 365 Capstone Lab
Module 4: Learn the Fundamentals of Dynamics 365 Field Service
- Lab: Dynamics 365 Capstone Lab
Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)
- Lab: Dynamics 365 Project Operations Capstone Lab
Exam Track
As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
- Exam code: MB-910
- Languages: English, Japanese, Chinese, Korean, Dutch, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia)
- Domains:
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Project Operations (15-20%)
- Describe shared features (15-20%)
What's Included
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
Before attending this accelerated course, you should have knowledge in:
- An Information Technology (IT) environment
- Customer engagement principles and business operations
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Reviews
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Training was very good, explanation was very clear and teacher detailed a lot, so for a 3 day course and to have a first understanding of POWER BI is good."
Rosanna Seerattan Cruz, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))
"The instructor and the structure of the course were very clear."
EK, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))
"Instructor was very knowledgeable and provided real life examples."
FO, NHS Lewisham and Greenwich. (11/10/2023 (Wednesday) to 13/10/2023 (Friday))
"Very intense and professional experience."
Anonymous. (11/10/2023 (Wednesday) to 13/10/2023 (Friday))
"Second course with Firebrand and more booked. Great tutors!"
Kenny Walker, BTEK Consultancy Ltd. (21/8/2023 (Monday) to 24/8/2023 (Thursday))
Course Dates
|
Start |
Finish |
Status |
Location |
Book now |
|---|---|---|---|---|
|
19/2/2024 (Monday) |
20/2/2024 (Tuesday) |
Finished - Leave feedback |
- |
|
|
24/6/2024 (Monday) |
25/6/2024 (Tuesday) |
Wait list |
Nationwide |
|
|
5/8/2024 (Monday) |
6/8/2024 (Tuesday) |
Limited availability |
Nationwide |
|
|
16/9/2024 (Monday) |
17/9/2024 (Tuesday) |
Open |
Nationwide |
|
|
28/10/2024 (Monday) |
29/10/2024 (Tuesday) |
Open |
Nationwide |
|
|
9/12/2024 (Monday) |
10/12/2024 (Tuesday) |
Open |
Nationwide |
|