ISO 20000 Foundation - IT Service Management Certification

Overview

Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2018 - in just 1 day.

On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.

You’ll be introduced to the ISO 20000 family of standards and study:

Understand the basic service management concepts, definitions, and approaches
Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.

As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.

If you are responsible for the implementation of the ISO 20000 standard, this 1-day course is ideal for you. This course is also beneficial for:

Auditors
Members of an IT Service team
Technicians involved in operations related to an SMS
Those who want to learn about the processes of a Service Management System (SMS)

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Benefits

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Introduction to Service Management System (SMS) concepts as required by ISO 20000

Introduction to the ISO 20000 family of standards
Introduction to management systems and the process approach
Fundamental principles in IT Service Management
General requirements presentation of ISO/IEC 20000-1:2018 clauses
Implementation phases of the ISO/IEC 20000:2018 framework
Continual improvement of IT management
Conducting an ISO/IEC 20000-1:2018 certification audit

Implementing the IT service management processes based on ISO 20000 and Certification Exam

Planning and implementing change management
Supplier management
Relationship management
Problem management
Release management

Exam Track

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

PECB Certified ISO/IEC 20000 Foundation exam

The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).

This one-hour exam covers the following competence domains:

Domain 1: Fundamental principles and concepts of IT Service
Domain 2: IT Service Management System (SMS)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

There are no prerequisites for this accelerated course.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"The course was well structured and concise with a knowledgeable and personable instructor. I will recommend Firebrand courses to all colleagues"
LT. (6/3/2024 (Wednesday) to 8/3/2024 (Friday))

"Very intensive course, get prepared upfront to know the legal and implementation requirements of NIS 2 to be bale to enjoy the course with the experienced trainer."
Ulf Feger. (12/2/2024 (Monday) to 14/2/2024 (Wednesday))

"It is a nice interactive training by very experienced instructor. All I needed was here such as experience sharing, sample and best practices. Thanks to him."
IS. (18/12/2023 (Monday) to 20/12/2023 (Wednesday))

Course Dates

Start	Finish	Status	Location
19/2/2024 (Monday)	19/2/2024 (Monday)	Finished - Leave feedback	-
24/6/2024 (Monday)	24/6/2024 (Monday)	Wait list	Nationwide
5/8/2024 (Monday)	5/8/2024 (Monday)	Limited availability	Nationwide
16/9/2024 (Monday)	16/9/2024 (Monday)	Open	Nationwide
28/10/2024 (Monday)	28/10/2024 (Monday)	Open	Nationwide
9/12/2024 (Monday)	9/12/2024 (Monday)	Open	Nationwide

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ISO - 20000 Foundation - IT Service Management