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HDI - Desktop Support Manager

Duration

Duration:

Only 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

7/11/2022 (Monday)

Overview

On this accelerated HDI Desktop Support Manager course, you’ll gain an understanding of the best practices a Desktop Support Manager can use to effectively manage the operational and tactical components of a support organisation.

In just 3 days, you’ll learn build your knowledge on how to align desktop support services with business strategy, objectives, and processes. You’ll also learn about:

  • Tactics for screening, hiring, training, and leading high-performance teams
  • How to create and deliver on service level agreements and operating level agreements
  • The metrics and key performance indicators essential to desktop support performance reporting

At the end of this course, you’ll sit the HDI Desktop Support Manager exam and achieve your certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal if you are a desktop support manager or technical support professional managing day-to-day functions of desktop support in your organisation.

Benefits

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

Curriculum

  • Unit 1: Desktop Support
  • Unit 2: Strategy
  • Unit 3: IT Financial Management
  • Unit 4: Technology and Service Support
  • Unit 5: Service Level Management
  • Unit 6: Metrics and Quality Assurance
  • Unit 7: Desktop Support Processes
  • Unit 8: Leadership
  • Unit 9: Workforce Management
  • Unit 10: Training and Retention
  • Unit 11: Promoting Desktop Support

Exam Track

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

HDI Desktop Support Manager exam

  • Duration: 75 minutes
  • Format: Multiple-choice
  • Passing score: 80%
  • Domains:
    1. Leadership (15%)
    2. Policy and Strategy (25%)
    3. People Management (15%)
    4. Resources (15%)
    5. Process and Procedures (20%)
    6. Performance Results (10%)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

There are no formal prerequisites for this accelerated course.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 125505 students and asked them all to review our Accelerated Learning. Currently, 96.57% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"I recommend Firebrand Training Sessions since it is concentrating on the core information and save precious time for attendees."
Anonymous (20/6/2022 (Monday) to 24/6/2022 (Friday))

"I recommend Firebrand Training Sessions since it is concentrating on the core information and save precious time for attendees."
Anonymous (20/6/2022 (Monday) to 24/6/2022 (Friday))

"A great learning experience."
Alan Crowdy, GNS . (5/12/2019 (Thursday) to 7/12/2019 (Saturday))

"Firebrand is providing me with a condensed training always fitting my tight timetable with a high success rate on the certification."
Anonymous (5/12/2019 (Thursday) to 7/12/2019 (Saturday))

"Good training. I have learned very much in a short time."
Frank Lute. (19/11/2018 (Monday) to 21/11/2018 (Wednesday))

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