Join Customer Services

Firebrand's Customer Service department have ensured that 102793 students are able to make the most of their accelerated training.

• Hungry – Be successful, hit your targets and get better at what you do
• Open – You’re open to new ideas and change
• Care – We care about what we do and act with honesty and integrity
• Fun – Work should be fun, fulfilling and exciting

Click apply now or email careers@firebrandtraining.com

Customer Service/Credit Control Administrator - Job Description

Join a £20m tech training business that’s trained 102793 students across Europe and the Middle East. We’re named in the Top 20 IT Training Companies in the World and work with partners including: Microsoft, Cisco and the British Computer Society.

The position is based in our modern office near Oxford Circus. There is a strong team atmosphere which we would expect the new starter to become a part of.

What’s the role?

The overall purpose of the role is to support our Sales Team in their day-to-day activities; making sure customer and sales information is correctly entered and processed in our Customer Relationship System (following the appropriate processes etc.).

The role will also act as general administrative support for the Sales Team, e.g. ensuring that course fees are collected within tight deadlines specified, assisting our customers in ensuring that they have the correct information to allow them to succeed with their training etc.

Key Responsibilities include:

• Assisting our Sales Team with Administration tasks
• Ensuring our CRM system is updated with the relevant information
• Answering general Customer Service enquiries via phone/email
• Raising invoices/credit notes
• Chasing payment details and payments within strict deadlines
• Sending enrolment emails/follow-up calls to ensure information is received and understood
• Liaising and working closely together with our Operations Team at our UK Training Centre

Who are we looking for?

Skills and background required:

• Experience in an office-based customer support and administration
• Buckets of initiative and a willingness to get involved in a wide variety of tasks
• Excellent verbal and written English communications skills
• Great interpersonal and client relationship skills
• Time management, organisation and planning skills
• Attention to detail in reporting and administration
• Tenacious at working within deadlines
• Process driven
• Strong team player
• Motivated and out-going individual
• Self-starter with high energy and strong commitment
• Must be moderately IT literate with experience using a CRM and Accounts system
• Live and love the ‘Firebrand Code’

Click apply now or email careers@firebrandtraining.com