ABPMP - Certified Business Process Leader (CBPL®)

Curriculum

Module 1: Business Process Management

Business Process Principles:

• Articulating the definition of Business Process Management and why organizations implement BPM with process of applying the philosophy and the goal for BPM projects
• Describing the drivers and the impact on the organization

BPM Lifecycle:

• Describing the phases of BPM implementation, the methodology and the projects impacting the goals of the organization
• Understanding the BPM lifecycle and the various activities at each phase

BPM Professionals:

• Understanding the principles of change with the shift from an organizational and hierarchical focus changing to a process based focus
• Describing the roles required for moving to a process centric organization

Module 2: Process Analysis

Process Analysis:

• Defining the term process analysis
• Recognizing the processes across various functional areas and the challenges that result for process improvement efforts
• Describing the various methods to collect information

Techniques of Process Analysis:

• Defining and describing model types and components
• Recognizing processes across various functional areas and the challenges that result for process improvement efforts
• Describing the benefits of capturing process documentation

Approaches of Process Analysis:

• Defining the role of the process analyst for capturing process documentation
• Understanding the use of varied levels of detail used to capture process activities and procedures
• Describing the various methods to collect information

Module 3: Process Modelling

Process Modelling Notations:

• Understanding the origin and the types of business process modelling
• Distinguishing between the Value Stream, Activity Based Costing methods and other approaches for modelling business process information
• Identifying the types of process models
• Describing the common standards of process modelling
• Identifying the key components of an effective symbols charts and functions

Using Process Models:

• Business Process models are for identifying process activities with addressing the various ways process models can facilitate process change
• Incorporating the role and the added value of modelling
• Understanding how data collection from process analysis is used to propose changes to the process

Module 4: Process Design & Transformation

Process Design:

• Understanding the impact of the logical and physical aspects on the process design
• Identifying the reasons for process design and opportunities for transformation
• Describing how the gaps in the current state are leveraged for business process information
• Explaining common process analysis elements required for effective process design considerations
• Identifying the elements considered to design an effective process flow

Critical Success Factors for Process Transformation:

• Identifying the critical success factors required to identify process activities and facilitate process change
• Describing the role process owners, executive sponsors and analysts provide for successful process transformation
• Understanding how process methodologies and frameworks help guide the process analysis required for process transformation
• Understanding how data collected from process analysis is used to propose changes to the process

Module 5: Process Performance Management

Effective Process Measures:

• Understanding the role and objectives of measurements and metrics in the Process Performance Management
• Describing fundamental metrics dimensions and characteristics of effective metrics
• Describing the concept of “value added” versus “non-value added” measurement approaches

Importance and benefits of process performance management:

• Understanding the benefits of cross-functional process improvement efforts versus isolated functional area improvements
• Understanding the reasons for continuous process monitoring and control
• Describing the role of business intelligence in decision support for process owners and managers

Module 6: Process Improvement Methodologies

Alignment of business process and enterprise performance:

• Understanding the various methodologies used to assess process performance and to support continuous improvement
• Understanding the difference between the key approaches to process improvement methods
• Explaining the key differences in the tools used by each

Modelling and simulation:

• Describing the difference between Process Measuring and Modelling and Simulation
• Understanding the process of Modelling and Simulation and describe its objectives and benefits

Decision support for process owners and managers:

• Familiarizing with common decision support frameworks and their benefits
• Describing the reasons for planning for monitoring and controlling of business processes

Module 7: Process Organization & Change Management

Process Orientation:

• Distinguishing between the horizontal focus of the organization versus the traditional vertical focus
• Understanding the definition of a process centric enterprise and the impact it can have on management’s accountability for performance

Characteristics of the process culture:

• Understanding what the characteristics of an enterprise process culture are and how they support the process centric strategies

Process Management and Governance Roles:

• Defining the role of the process owner
• Describing how the process owner’s responsibilities differ from those of the functional manager
• Explaining and distinguishing the different roles of the process owner, the project manager, the process analyst and the process governance team to accomplish their main responsibility

Organizational Change Management:

• Understanding how process integration will impact to the traditional organizational structure and management roles
• Defining the change management issues encountered in implementing process changes and role definition

Module 8: Enterprise Process Management (EPM)

Enterprise Process Governance:

• Understanding concepts of the Enterprise Process Management as a way of expressing strategy in terms of cross-functional activity
• Identifying main factors that impact cross-functional enterprise decision making
• Describing reasons and objectives of Enterprise Process Governance
• Describing benefits of EPM and importance of business knowledge, roles and responsibilities, goals and priorities
• Explaining aspects of the Customer Centric Measurement Framework
• Defining activities of process assessment

Process Frameworks:

• Uses and benefits of different frameworks to achieve and establish of common definitions and standardized processes
• Describing major elements of an Enterprise Framework Model

Module 9: Business Process Management Systems (BPMS)

BPM System Architecture

• BPM System Components