SAP® Certified Application Associate - CRM Fundamentals - Only 10 Days

Why

Seven reasons why you should sit your SAP® CRM course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be SAP® CRM certified in just 10 days. With us, you’ll be SAP® CRM trained in record time
  2. Our SAP® CRM course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass SAP® CRM first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more SAP® CRM. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn SAP® CRM faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying SAP® CRM with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 68,075 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study SAP® CRM courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

The SAP® Certified Application Associate – CRM Fundamentals course will help you improve your SAP® Customer Relationship Management skills. You will take the official SAP® exam, and gain the SAP® Certified Application Associate – Customer Relationship Management certification.

The SAP® CRM certification will prove your understanding of SAP® CRM basics and navigation. You’ll learn about:

  • Master data
  • Organisational management
  • Product management
  • Transactional processing
  • Sales
  • Marketing
  • Customer service
  • Middleware setup and maintenance
  • Billing
  • Pricing
  • Interaction channels
  • CRM reporting

And you will become a SAP® Certified Application Associate in CRM Fundamentals with SAP® CRM 7.0. You'll be able to manage your company's SAP® CRM, and gain the necessary skills for roles such as: SAP® CRM consultant, project team member, analyst or trainer.

Note: SAP® is a registered trademark of SAP® AG. Firebrand Training Limited is not affiliated or related to any division or subsidiary of SAP® AG

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Interested? See prices or call (02) 8006 1061

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Interested? See prices or call (02) 8006 1061

Overview Of the SAP CRM Solution

  • Fundamentals and Architecture
  • CRM Modules
  • Implementing & Operating SAP CRM
  • CRM Customising Fundamentals
  • CRM Basic Data
  • CRM Business Transactions
  • Process Controls and Determination
  • Billing

CRM Middleware

  • CRM Admin Console
  • Messaging Bdoc
  • Data loading
  • Data flow
  • XIF and External Systems
  • BW Adaptor
  • Groupware Adaptor
  • Field Applications

CRM User Interface

  • SAP UI Overview and Concepts
  • Customising Business roles, Navigation bars and Transaction launchers
  • Architecture
  • UI Config
  • Application Enhancement Tool including Easy enhancement Workbench
  • Component Enhancement concepts
  • Configuration of Skin

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Interested? See prices or call (02) 8006 1061

You'll sit the following exam:

  • SAP® Certified Application Associate - CRM Fundamentals with SAP® CRM 7.0 Ehp1 (Code: C_TCRM20_71)

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Interested? See prices or call (02) 8006 1061

Included:

  • SAP® course material
  • Official SAP® Press book: "SAP® CRM Web Client Customizing and Development"

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on (02) 8006 1061.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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Interested? See prices or call (02) 8006 1061

The following are beneficial, though not necessary:

  • Experience of working with, or implementing, a SAP® Customer Relationship Management/CRM system or other enterprise CRM system
  • Understanding of customer account management and the business principles involved, such as customer transaction processing, customer pricing and customer billing
  • Understanding of the business processes involved in customer relationship management, including the areas of customer sales, customer marketing, customer services and customer analytics and reporting
  • Familiarisation with web client user interfaces for customers, or similar applications, and the business processes and functionality involved
  • Familiarisation with customer relationship management principles such as customer interaction and customer interaction channels, including channel partner management
  • Familiarisation with the concept of customer relationship types, such as business partners

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on (02) 8006 1061 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call (02) 8006 1061

When

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21/5/2018 (Monday)

30/5/2018 (Wednesday)

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24/9/2018 (Monday)

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5/11/2018 (Monday)

14/11/2018 (Wednesday)

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17/12/2018 (Monday)

26/12/2018 (Wednesday)

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28/1/2019 (Monday)

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11/3/2019 (Monday)

20/3/2019 (Wednesday)

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 68,075 students and asked them all to review our Accelerated Learning. Currently, 96.69% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Great experience, learning facility was fantastic. Well thought-out learning plan etc."
Anon.. - Cisco ICND1 (CCENT) (4 days) (19/3/2012 to 21/3/2012)

"Intensive course. Academically driven. Excellent instructor."
Anon., Method Group Consulting. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (27/2/2012 to 29/2/2012)

"Be prepared to work very hard for the time on this course. It is intensive and you should prepare to receive a lot of knowledge in a very short space of time. I really enjoyed the experience and believe the course worked for me. "
Jaysen Magan, AWL Self Employed. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (27/2/2012 to 29/2/2012)

"I have done the 3 days on camp course for Prince2 foundation & practitioner with Firebrand. It was a great experience, very skilled instructor who could really qualify us to pass the exam and also use PRINCE2 in real world. Accommodation, food and study materials were all great, I highly recommend this training course for all candidates interested to be Prince2 certified. "
Mohamed Elalfy, Mercy Health and aged Care Central Queenskland ltd. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (27/2/2012 to 29/2/2012)

"The accelerated PRINCE2 course was extremely challenging and rewarding. The venue was fantastic and the trainer was knowledgeable about the coursework and application of the knowledge to real world projects. Thank you Firebrand for a wonderful training experience."
Lloyd Shanks, Cosmetics Cubed. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (14/11/2011 to 16/11/2011)

"Firebrand have been excellent from course booking to taking the exams. The course material, quality of trainer and the training venue are excellent. I would recommend Firebrand to anyone looking to update their technical skills"
Shaun Williams, PDSA. - Data Protection Certified Information Privacy Professional - Europe & Certified Information Privacy Manager (4 days) (16/7/2018 to 19/7/2018)

"Firebrand have been excellent from course booking to taking the exams. The course material, quality of trainer and the training venue are excellent. I would recommend Firebrand to anyone looking to update their technical skills"
Shaun Williams, PDSA. - IAPP Certified Information Privacy Professional - Europe & Certified Information Privacy Manager (4 days) (16/7/2018 to 19/7/2018)

"Above and beyond truly dedicated trainer with real life experience as well as text book. He'll always ensure you are grasping all concepts."
Shaun Mcgregor. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)

"The course instructor was very experienced in the course, bringing real life experience, which made the training even more interesting."
Vincent Parris, Hearst Magazine UK. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)

"Very professional and friendly, excellent course books/workbooks."
Suzan Roberts, Grieg Seafood Shetland Limited. - Data Protection Certified Information Privacy Professional - Europe & Certified Information Privacy Manager (4 days) (16/7/2018 to 19/7/2018)

"Very professional and friendly, excellent course books/workbooks."
Suzan Roberts, Grieg Seafood Shetland Limited. - IAPP Certified Information Privacy Professional - Europe & Certified Information Privacy Manager (4 days) (16/7/2018 to 19/7/2018)

"This is the only way to train. Dedicated, fast and complete."
C.L. - (ISC)2 Certified Cloud Security Professional (CCSP) (6 days) (9/7/2018 to 14/7/2018)

"The instructor was approachable, knowledgeable and available to discuss content outside of the course. This added value to the experience by enhancing learned material."
Randolph Rosenberg, TUI Group. - (ISC)2 Certified Cloud Security Professional (CCSP) (6 days) (9/7/2018 to 14/7/2018)

"This is my third course at Firebrand and every one has resulted in a certification."
John Ridings, General Dynamics. - (ISC)2 Certified Cloud Security Professional (CCSP) (6 days) (9/7/2018 to 14/7/2018)

"Great training with everything needed. I was able to concentrate on training with no distractions."
Grant Gibson, AGI Media. - EC-Council Certified Ethical Hacker (CEH) (5 days) (9/7/2018 to 13/7/2018)

"Once again, Firebrand have delivered a fast-paced course with none of the guff found on a lot of courses."
Simon Hoy , Uysiion. - The Open Group TOGAF® 9 certified training (Level 1&2) (3 days) (9/7/2018 to 11/7/2018)

"Course content was aligned with BCS Knowledge Module 6 which is park of my Level 4 Apprenticeship in Cyber Security Risk Analyst (Level 4). The Instructor was knowledgeable and made the course interesting and set the content at a manageable pace."
S.B. - CompTIA Advanced Security Practitioner (CASP) (3 days) (6/7/2018 to 8/7/2018)

"The training was very good and I feel extremely confident going in to my next exam."
Anonymous - VMware® vSphere: Install, Configure, Manage [V6.5] (5 days) (2/7/2018 to 6/7/2018)

"The training with Firebrand is quick, detailed and helpful. Everything is covered in detail and the training is done in a walk through style with completed examples also available."
J.K, IBM. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (4/7/2018 to 5/7/2018)

"If you look for a friendly environment where you can learn efficiently, go to Firebrand. "
Carsten Sander. - Amazon Web Services (AWS) Firebrand's training for AWS's Certified Solutions Architect – Associate certification (3 days) (25/6/2018 to 27/6/2018)

"The instructor has a very good knowledge and experience on the training subjects. The training was over my expectation and I hoped I had visited such training in the past."
Anonymous - EC-Council ECSA Certification (5 days) (25/6/2018 to 29/6/2018)

"Firebrand training was great! An excellent learning environment, I am amazed how much I have learnt in such a small space of time."
Anonymous - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Good fast training, plenty of breaks and practical work with relatable instructors. "
S.C. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Great course, fast past but all course material covered in great detail and extra time to cover problem topics and peoples queries."
Rhys Jupp, Hilton Foods. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Good informative 2 days of training, made light work of a lot of information."
J.S. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Appreciated the fact that the instructor clearly had wide ranging knowledge around all the topics covered and brought the course to life with great enthusiasm."
Richard Pople, Virgin Media. - EC-Council ECSA Certification (5 days) (25/6/2018 to 29/6/2018)

"This was an intensive course. However, the engaging instructor delivery and revision prior to exam I felt more than prepared to pass first time!"
Q.A. - CompTIA Network+ Certification and Training (3 days) (29/6/2018 to 1/7/2018)

"Great course and classroom learning. Good materials and courseware. Experienced, friendly and engaged trainer. Dont arrive expecting to obtain all the course knowledge from the course alone... Pre-study is essential. Study in the evening also essential. The course is the "icing on the cake". Approx weighting: 40% personal study, 40% real-world experience, 20% classroom."
C.J. - CompTIA Network+ Certification and Training (3 days) (29/6/2018 to 1/7/2018)

"Usual good training, helps with everything being located on site. "
Anonymous - EC-Council ECSA Certification (5 days) (25/6/2018 to 29/6/2018)

"Firebrand offer a well managed and delivered course. The CISA course was very good value for money."
O.R. - ISACA CISA Certification (4 days) (25/6/2018 to 28/6/2018)

"Excellently delivered course. Great examples and real-life examples used to emphasise to study material."
B.B. - ISACA CISA Certification (4 days) (25/6/2018 to 28/6/2018)

"Absolutely brilliant! Ill be back!"
Christopher Ndubuisi, University of East Anglia. - Data Protection Certified Data Protection Officer - GDPR Compliance (3 days) (25/6/2018 to 27/6/2018)

"A recommended training experience by a knowledgeable and experience instructor. Top rate experience."
M.Z. - Data Protection Certified Data Protection Officer - GDPR Compliance (3 days) (25/6/2018 to 27/6/2018)

"The course is very intensive. However, the Instructor was a very enthusiastic, and motivating tutor."
Anonymous - CompTIA A+ (4 days) (25/6/2018 to 28/6/2018)

"Thorough review of course material. Knowledgeable and engaging instructor."
A.C, Ministry of Defence. - CompTIA A+ (4 days) (25/6/2018 to 28/6/2018)

"Would recommend Firebrand an excellent training company. Professional from start to finish of training. Thank you Firebrand."
Nikki Colman, NHS. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (22/6/2018 to 24/6/2018)

"Very competent and knowledged trainer. Highly experienced with real life examples. I got what I was looking for in the training. The accommodation is very good. The course material is optimal."
Benjamin Chinweole. - (ISC)2 CISSP Boot Camp (6 days) (18/6/2018 to 23/6/2018)

"The entire end-to-end process was great, and I am full of confidence for the CISSP Certification Exam. Thanks to the trainer and the Firebrand team!"
Justin Gussler, SAP SE. - (ISC)2 CISSP Boot Camp (6 days) (18/6/2018 to 23/6/2018)

"If you love your colleagues send them here, if you hate someone send them here. The process of training is definitely not easy, but you leave with confidence! Absolutely worth the time and money!"
Hainan Hu, nichtbekannt. - (ISC)2 CISSP Boot Camp (6 days) (18/6/2018 to 23/6/2018)

"Fast, Clear, Concise, Complete."
Anonymous - (ISC)2 CISSP Boot Camp (6 days) (18/6/2018 to 23/6/2018)

"Very good teacher."
F. C.. - (ISC)2 CISSP Boot Camp (6 days) (18/6/2018 to 23/6/2018)

"A lot of stuff! Environment and atmosphere well prepared and suitable."
A. M. - (ISC)2 CISSP Boot Camp (6 days) (18/6/2018 to 23/6/2018)

"Firebrand knows what they offer."
A. S. - (ISC)2 CISSP Boot Camp (6 days) (18/6/2018 to 23/6/2018)

"Intensive, enlightening, good trainer."
Anonymous - (ISC)2 CISSP Boot Camp (6 days) (18/6/2018 to 23/6/2018)

"The best way to take training. Focused and dedicated to studying and passing. Instructor was very nice & very experienced. I'm glad I chose this way to do my study and exam. Thanks :)"
A.M.O. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (22/6/2018 to 24/6/2018)

"I have been impressed with Firebrand from the beginning, enquiring about the course, booking, pre-course material, the course set up, the training. I can not find fault with anything. The whole team have been supportive, friendly and approachable. Would highly recommend."
Andrea Tracz, HCA. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (22/6/2018 to 24/6/2018)

"One stop shop to get CISSP qualified."
Asif Ahmed, Centrica. - (ISC)2 CISSP Boot Camp (6 days) (18/6/2018 to 23/6/2018)

"I found the training positively challenging, supportive and real world relevant. Looking forward to my next course. "
Gary Bostock, UK MOD. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (21/4/2018 to 30/4/2018)

"Wow! The class was incredible! Long days and intense but our instructor, kept if fun and lively. It was very informative and provided real world examples whilst still preparing students for the exams. I would recommend the course and instructor! Thank you!"
E.S. - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"I really enjoyed to be in Wyboston lakes for MCSA: Windows Server 2016 training course and I learnt a lot of important stuff in 11 days only. With my busy schedule it was impossible for me to focus and cover all this topics without attending this boot camp. Thanks Firebrand team!"
Arash Goudarzi, Atlas Copco Support Services NV (Belgium). - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

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