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AXELOS - ITIL® 4 Specialist: Create, Deliver and Support Certification

Dauer

Dauer:

Nur 2 Tage

Methode

Methode:

Klassenraum / Online / Hybrid

nächster Termin

nächster Termin:

10.2.2025 (Montag)

Overview

This accelerated ITIL® 4 Specialist: Plan, Implement and Control certification, is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. At the end of this course you will be able to demonstrate your understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices: ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice.

In just 2 days, you’ll also learn how to:

  • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Integrate the practices in the organisation’s value streams
  • Understand the interfaces and synergies across these five practices
  • Apply metrics and practice success factors to improve performance Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL® 4 Specialist: Plan, Implement and Control certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is ideal for IT professionals.

Sehen Sie sich jetzt die Preise an, um herauszufinden, wie viel Sie sparen können, wenn Sie doppelt so schnell trainieren.

 Preise anfordern

Benefits

In einem Firebrand Intensiv-Training profitieren Sie von folgenden Vorteilen:

  • Zwei Optionen - Präsenz- oder Onlinetraining
  • Ablenkungsfreie Lernumgebung
  • Eigene Trainings- und Prüfungszentren (Pearson VUE Select Partner)
  • Effektives Training mit praktischen Übungseinheiten und intensiver Betreuung durch unsere Trainer
  • Umfassendes Leistungspaket mit allem, was Sie benötigen, um Ihre Zertifizierung zu erhalten, inklusive unserer Firebrand Leistungsgarantie.

Machen Sie einen kostenlosen Praxistest, um Ihr Wissen einzuschätzen!

 Kostenloser Übungstest

Curriculum

Module 1: IT Asset Management (ITAM)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competencies of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendation s for the practice success

Module 2: Change Enablement (CE)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competencies of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendation s for the practice success

Module 3: Deployment Management (DM)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competencies of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendation s for the practice success

Module 4: Release Management (RM)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competencies of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendation s for the practice success

Module 5: Service Configuration Management (SCM)

  • The key concepts of the practice
  • The processes of the practice
  • The roles and competencies of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendation s for the practice success

Module 6: Plan, Implement, and Control

  • Understand the processes and value streams of the Plan, Implement, and Control practices
  • How information and technology support and enable the practices
  • Recommendations for the Plan, Implement, and Control practices success

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ITIL® 4 Specialist: Plan, Implement and Control exam

  • Duration: 90 minutes
  • Format: Multiple choice; Closed book.
  • Number of questions: 60 questions
  • Passing score: 39 out of 60 marks required to pass (65%)

What's Included

Prerequisites

Before attending this accelerated course, you should have:

  • ITIL 4 Foundation Certificate in IT Service Management or
  • ITIL 4 Managing Professional Transition Certificate

Sind Sie sich unsicher, ob Sie die Voraussetzungen erfüllen? Wir besprechen gerne mit Ihnen Ihren technischen Hintergrund, Erfahrung und Qualifikation, um herauszufinden, ob dieser Intensivkurs der richtige für Sie ist.

Erfahrungsberichte

Bereits 134561 Kursteilnehmer haben seit 2001 erfolgreich einen Firebrand-Kurs absolviert. Unsere aktuellen Kundenbefragungen ergeben: Bei 94.67% unserer Teilnehmer wurde die Erwartungshaltung durch Firebrand übertroffen!


"Gut organisierte Schulung in einem schönen Hotel mit tollen Schulungs- und Prüfungsräumen und einem Rundum-Sorglos-Versorgungs-Paket. Empfehlenswert !"
Frank Rybinski, EDV-Service Rybinski. (25.3.2024 (Montag) bis 28.3.2024 (Donnerstag))

"I enjoyed my time in the Netherlands. The training was extremely interesting and I don't regret following it. The hotel is also a nice place to stay."
MH. (3.4.2023 (Montag) bis 5.4.2023 (Mittwoch))

"By far the best training centre i have ever used."
Aaron Duigenan. (8.11.2018 (Donnerstag) bis 9.11.2018 (Freitag))

"Enjoyed the course great instructor, very happy."
John Brennen, Firebrand Training. (26.7.2018 (Donnerstag) bis 27.7.2018 (Freitag))

"Back at Firebrand again!"
Ian Nettelfield, Danmon Group. (26.7.2018 (Donnerstag) bis 27.7.2018 (Freitag))

Kurstermine

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26.8.2024 (Montag)

27.8.2024 (Dienstag)

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