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HDI - Desktop Support Manager
Overview
On this accelerated HDI Desktop Support Manager course, you’ll gain an understanding of the best practices a Desktop Support Manager can use to effectively manage the operational and tactical components of a support organisation.
In just 3 days, you’ll learn build your knowledge on how to align desktop support services with business strategy, objectives, and processes. You’ll also learn about:
- Tactics for screening, hiring, training, and leading high-performance teams
- How to create and deliver on service level agreements and operating level agreements
- The metrics and key performance indicators essential to desktop support performance reporting
At the end of this course, you’ll sit the HDI Desktop Support Manager exam and achieve your certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to courseware, learn from certified instructors, and train in a distraction-free environment.
Audience
This course is ideal if you are a desktop support manager or technical support professional managing day-to-day functions of desktop support in your organisation.
Benefits
In einem Firebrand Intensiv-Training profitieren Sie von folgenden Vorteilen:
- Zwei Optionen - Präsenz- oder Onlinetraining
- Ablenkungsfreie Lernumgebung
- Eigene Trainings- und Prüfungszentren (Pearson VUE Select Partner)
- Effektives Training mit praktischen Übungseinheiten und intensiver Betreuung durch unsere Trainer
- Umfassendes Leistungspaket mit allem, was Sie benötigen, um Ihre Zertifizierung zu erhalten, inklusive unserer Firebrand Leistungsgarantie.
Curriculum
- Unit 1: Desktop Support
- Unit 2: Strategy
- Unit 3: IT Financial Management
- Unit 4: Technology and Service Support
- Unit 5: Service Level Management
- Unit 6: Metrics and Quality Assurance
- Unit 7: Desktop Support Processes
- Unit 8: Leadership
- Unit 9: Workforce Management
- Unit 10: Training and Retention
- Unit 11: Promoting Desktop Support
Exam Track
As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:
HDI Desktop Support Manager exam
- Duration: 75 minutes
- Format: Multiple-choice
- Passing score: 80%
- Domains:
- Leadership (15%)
- Policy and Strategy (25%)
- People Management (15%)
- Resources (15%)
- Process and Procedures (20%)
- Performance Results (10%)
What's Included
Prerequisites
There are no formal prerequisites for this accelerated course.
Sind Sie sich unsicher, ob Sie die Voraussetzungen erfüllen? Wir besprechen gerne mit Ihnen Ihren technischen Hintergrund, Erfahrung und Qualifikation, um herauszufinden, ob dieser Intensivkurs der richtige für Sie ist.
Erfahrungsberichte
Bereits 134561 Kursteilnehmer haben seit 2001 erfolgreich einen Firebrand-Kurs absolviert. Unsere aktuellen Kundenbefragungen ergeben: Bei 96.41% unserer Teilnehmer wurde die Erwartungshaltung durch Firebrand übertroffen!
"The instructor demonstrated a high level of professionalism throughout the training sessions, maintaining interactivity and providing valuable insights essential for exam preparation. Group discussions were effectively facilitated, with the trainer strategically assigning participants to groups, fostering fruitful discussions, and subsequently presenting key points to the entire team. The course, organized by Firebrand, exhibited a well-structured curriculum that logically unfolded over the two-day training period. This thoughtful arrangement contributed to a cohesive learning experience. Furthermore, the trainer cultivated a supportive atmosphere conducive to active participation, encouraging questions and fostering meaningful discussions among participants. This approach significantly enhanced the overall quality of the training sessions."
Ryan Lopes, Volkswagen. (11.1.2024 (Donnerstag) bis 12.1.2024 (Freitag))
"Stark komprimiertes Wissen, exzellent vermittelt mit freundlichem Service."
A. R. , NCR. (18.12.2023 (Montag) bis 21.12.2023 (Donnerstag))
"Dies war mein 4. Mal. Für mich ein optimales Konzept!"
n.n.. (18.12.2023 (Montag) bis 20.12.2023 (Mittwoch))
"Dies war mein 4. Mal. Für mich ein optimales Konzept!"
n.n.. (18.12.2023 (Montag) bis 20.12.2023 (Mittwoch))
"Very good and intense training to get ready for PMP Certification."
Anonymous. (11.12.2023 (Montag) bis 15.12.2023 (Freitag))
Kurstermine
|
Start |
Ende |
Verfügbarkeit |
Standort |
Anmelden |
|---|---|---|---|---|
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19.2.2024 (Montag) |
20.2.2024 (Dienstag) |
Kurs gelaufen - Hinterlasse Kommentar |
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24.6.2024 (Montag) |
25.6.2024 (Dienstag) |
Warteliste |
Überregional |
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5.8.2024 (Montag) |
6.8.2024 (Dienstag) |
Einige Plätze frei |
Überregional |
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16.9.2024 (Montag) |
17.9.2024 (Dienstag) |
Einige Plätze frei |
Überregional |
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28.10.2024 (Montag) |
29.10.2024 (Dienstag) |
Einige Plätze frei |
Überregional |
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9.12.2024 (Montag) |
10.12.2024 (Dienstag) |
Einige Plätze frei |
Überregional |
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