CIW - Internet Business Associate

Curriculum

Introduction to IT Business and Careers

• Information Technology (IT)
• IT job roles
• IT industry career opportunities
• Technical concepts and training
• Technology adoption models
• Business modelling
• Data modelling
• The importance of standards
• That's a hot site

Internet Communication

• Communicating via the internet
• Modern web technologies
• Social networking
• Messaging
• Blogging
• Communicating effectively over the internet
• Convergence and Unified Communications Technologies
• Web 2.0 travel guide

Introduction to Internet Technology

• Internet technology
• Overview of networks
• Overview of the internet
• Connecting to the internet
• Internet protocols
• Domain name system (DNS)
• Cloud computing
• Computing in the cloud

Web Browsing

• Introduction to web browsing
• Basic functions of web browsers
• Installing a web browser
• Web addresses
• How browsers work
• Browser choices
• Browsing techniques
• Browser elements
• Configuring web browser
• Preferences
• Proxy servers
• Troubleshooting internet client problems
• Working the Help Desk

Multimedia on the Web

• Introduction to multimedia on the web
• Objects, active content and languages
• Objects and security issues
• HTML5 vs. plug-ins
• Introduction to plug-in technology
• Data compression and decompression
• Plug-in installation
• Types of plug-ins
• Firefox add-ons
• Types of viewers
• Miscellaneous file formats
• Downloading files with a browser
• The right tools for the job

Databases and Web Search Engines

• Introduction to data searching tools
• Overview of databases
• Introduction to web search engines
• Registering a website with a search engine
• Types of web searches
• Basic web searching techniques
• Boolean operators
• Advanced web searching techniques
• Using web searches to perform job tasks
• Unexpected web search results
• Web search strategies
• Evaluating resources
• Organizing internet research
• Citing copyrighted online resources
• To be valid or not to be valid?

Business Email and Personal Information Management

• Introduction to business electronic
• Mail (email)
• How email works
• Email configuration requirements
• Email message components
• Creating and sending email messages
• Receiving and viewing email messages
• Email in the Workplace
• Email problems and solutions
• Personal information management (PIM)
• Mastering the art of email

Protecting Yourself Online

• Introduction to protecting yourself online
• The right to be forgotten
• Spam
• Cookies
• Configuring browser security
• Authentication
• Encryption
• Malware (malicious software)
• Virus detection and prevention
• Spyware and virus removal
• Updates and patches
• Locking your computer
• Typosquatting
• Protecting company resources
• Firewalls
• Security-related ethical and legal issues
• Legal protection

Internet Services and Tools for Business

• Internet resource tools
• Mass email and texting services
• List servers
• File transfer protocol (FTP)
• Managing downloaded files
• Virtual network computing (VNC)
• Remote desktop connection
• Peer-to-Peer networks
• Troubleshooting using TCP/IP tools
• Open-Source development
• Proprietary software and EULAs
• Software patents
• These are sensitive files

IT Project and Program Management

• Overview of IT project and program management
• Resources for technical data
• Project management fundamentals
• Project management skills
• Project management phases
• The project triangle
• Project management software
• Creating project schedules
• Documenting projects
• Planning and scheduling meetings
• Browsers in the business world
• Reviewing projects
• Quality assurance
• Business implications of IT projects
• Project Management Institute (PMI)
• Program management concepts
• We need an Intranet!