ITIL® - 4 Practitioner: Continual Improvement

Duration

Duration:

Only 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

10.2.2025 (Monday)

Overview

This accelerated ITIL 4 Practitioner: Continual Improvement certification is for IT professionals who want to prove and validate their skills in this specific practice area. Upon completion of this course, you will be able to demonstrate your understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Continual Improvement practice in their everyday work. 

In just 2 days, you’ll also learn to:

  • Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS)

  • Enhance product and service quality, reliability and responsiveness

  • Improve their overall capabilities to deliver and manage services efficiently

  • Develop an organisational culture of engagement, empowerment and innovation

  • Measure, assess and develop the Continual Improvement practice capability in their organisation by using the ITIL Maturity Model.

  • Adapt to the evolving business landscape by continuously improving products, services, and practices.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Practitioner: Continual Improvement certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is ideal for:

  • Enterprise architects
  • IT service Managers
  • IT product Managers
  • IT practice leaders
  • IT operations leaders
  • IT procurement staff
  • IT support staff
  • IT field engineers
  • Any of these roles applied in ESM (non-IT) contexts Digital, IT, and Application design and development teams Service integration managers and teams

 

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001

Benefits

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified fast. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
  4. Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Curriculum

  • Module 1: The key concepts of the practice
  • Module 2: The processes of the practice
  • Module 3: The roles and competences of the practice
  • Module 4: How information and technology support and enable the practice
  • Module 5: The role of partners and suppliers in the practice
  • Module 6: How the ITIL capability model can be used to develop the practice
  • Module 7: The recommendations for the practice success

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ITIL 4 Practitioner: Continual Improvement exam

  • Duration: 30 minutes
  • Format: Multiple choice; Closed book
  • Number of questions: 20 questions
  • Passing score: 13 out of 20 marks required to pass (65%)
  • Domains:
    • Domain 1: The key concepts of the practice 25%
    • Domain 2: The processes of the practice 25%
    • Domain 3: The roles and competences of the practice 10%
    • Domain 4: How information and technology support and enable the practice 15%
    • Domain 5: The role of partners and suppliers in the practice 10%
    • Domain 6: How the ITIL capability model can be used to develop the practice 10%
    • Domain 7: The recommendations for the practice success 5%

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Before attending this accelerated course, you should have:

  • ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 94.66% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"A really well-run residential course, highly recommend."
Anonymous. (25.4.2024 (Thursday) to 26.4.2024 (Friday))

"Staff was super helpful and instructor was very informative"
Anonymous. (22.2.2024 (Thursday) to 23.2.2024 (Friday))

"Excellent service! Easy to book, join, learn, eat, sleep, pass."
R.L.. (22.2.2024 (Thursday) to 23.2.2024 (Friday))

"The trainer is highly knowledgeable on the content of the course. He has been instrumental to validate and understand some of the concepts. I will definitely recommend this course to my colleagues as it is great value for money."
Ana Veldhuis, Shell. (22.2.2024 (Thursday) to 23.2.2024 (Friday))

"An excellent and informed training experience"
David Threlfall, Arcadis. (22.2.2024 (Thursday) to 23.2.2024 (Friday))

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