AXELOS - ITIL® 4 Monitor, Support & Fulfil: Service Request Management

Overview

This accelerated ITIL 4 Monitor, Support & Fulfil: Service Request Management certification is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

In just 1 day, you’ll also learn:

• Establish clear and structured patterns and methods of working
• Reduce costs associated with request handling and fulfilment
• Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
• Fulfil SLAs with service consumers
• Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
• Measure, assess and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Monitor, Support & Fulfil: Service Request Management certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• For any professional who wants to prove and validate their skills in the specific practice area.
• The combined practice course is also for professionals aiming to establish a good cross-practice collaboration and effective service value streams.

Four reasons why you should sit your course with Firebrand Training

1. You'll be trained and certified faster. Learn more on this 1-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001