Microsoft - Teams Voice Engineer | Exam MS-720

Duration

Duration:

Only 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

10.2.2025 (Monday)

Overview

On this accelerated Microsoft Teams Voice Engineer course, you’ll learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution within your organisation.

In just 2 days, you’ll build knowledge on deploying and configuring Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. You’ll also become responsible for:

  • Managing Teams-certified devices, audio/video conferencing, and voice migration
  • Collaborating with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams
  • Working with administrators for other workloads, including networking, identity, licensing, security, and compliance

At the end of this course, you’ll sit Exam MS-720: Microsoft Teams Voice Engineer.

To attain the Microsoft 365 Certified: Teams Voice Engineer Expert certification, Delegates must also earn the Microsoft 365 Certified: Teams Administrator Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs) and train in a distraction-free environment.

Four reasons why you should sit your course with Firebrand Training

  1. You'll be trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134561 students saving more than one million hours since 2001

Benefits

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified fast. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
  4. Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Curriculum

Course MS-720T00: Microsoft Teams Voice Engineer

Module 1: Plan and configure Teams Phone

  • Lab: Prepare the lab environment
  • Lab: Configure your environment for Teams Phone

Module 2: Manage Teams Phone

  • Lab: Manage your Teams Phone Environment

Exam Track

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MS-720: Microsoft Teams Voice Engineer

  • Exam code: MS-720
  • Languages: English
  • Domains:
    1. Plan and configure Microsoft Teams Phone (25-30%)
    2. Optimise network performance (5-10%)
    3. Plan and configure Direct Routing (15-20%)
    4. Configure and manage Microsoft Teams Phone for voice users (15-20%)
    5. Plan and configure Microsoft Teams clients and devices (5-10%)
    6. Monitor and troubleshoot Microsoft Teams Phone (15-20%)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Before attending this accelerated course, you should have knowledge in:

  • Planning and configuring a Microsoft Teams environment
  • Managing chat, teams, channels, and apps
  • Managing calls and meetings
  • Monitoring and troubleshooting a Microsoft Teams environment

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 94.65% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"I think Firebrand offers a very good and efficient concept to prepare for an exam in a very short period of time."
Anonymous (3.9.2018 (Monday) to 5.9.2018 (Wednesday))

"Good value."
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"Firebrand is a great bootcamp, where you can learn a lot and get very useful certifications. "
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P. E.. (4.12.2017 (Monday) to 6.12.2017 (Wednesday))

"A high tempo and lots to learn from a great instructor. Thanks for helping me pass the exam in a quick tempo."
Seth Lindholm, Advitum AB (SWEDEN). (21.11.2016 (Monday) to 25.11.2016 (Friday))

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