ServiceNow Certified System Administrator | 2-day course

Overview

On this accelerated ServiceNow Certified System Administrator course, you’ll gain knowledge on how to manage the configuration, implementation, and maintenance of the ServiceNow platform.

In just 2 days, you’ll learn to create new users, groups, roles, manage users and access, and configure and customise lists and forms. You’ll also build knowledge on:

Service Cataloging
The responsibilities for instance stack, day-to-day support, system upgrades, integrity and overall health and performance
Flow Design

At the end of this course, you’ll sit your ServiceNow System Administrator Certification exam and achieve your certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is idea for:

Technical platform users
System Administrators
Developers
Implementers
Application Specialists
Business Process Analysts
Master Architects

See prices now to find out how much you could save when you train at twice the speed.

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Benefits

Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online courses
You'll be certified fast. With us, you’ll be trained in record time
Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Module 1: User Interface and Navigation
Module 2: Collaboration
Module 3: Database Administration
Module 4: Self-Service and Process Automation
Module 5: Introduction to Development

Exam Track

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ServiceNow Certified System Administrator exam

Duration: 90 minutes
Format: Multiple-choice, multiple-select
Number of question: 60
Domains:

User Interface and Navigation (20%)
Collaboration (20%)
Database Administration (30%)
Self-Service & Process Automation (20%)
Introduction to Development (10%)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Before attending this accelerated course, you should have 6 months of experience with ServiceNow. It is also recommended that you have:

Experience with database concepts and system management
Experience in a system administrator role and/or access to ServiceNow administrative applications and modules
Knowledge of IT Help Desk processes and the incident, problem, and change workflows
3-6 months experience using and/or maintaining a ServiceNow instance

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134,561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"I found the course to be highly enjoyable, and the immersive approach worked well to allow focus without distraction and really help embed the knowledge. Additionally, the facilities at the centre are excellent, and I would highly recommend them to anyone seeking to undertake this training."
Sharlene Aldred. (2/5/2024 (Thursday) to 3/5/2024 (Friday))

"Thank you to all the team. The staff couldn’t do enough for you and the training was excellent."
Bola Akinseye, Independent DPO. (2/5/2024 (Thursday) to 3/5/2024 (Friday))

"Good course and the trainer was excellent. The training facilities are brilliant."
Kamran Jehangir, Eseye UK ltd. (1/5/2024 (Wednesday) to 3/5/2024 (Friday))

Course Dates

Start	Finish	Status	Location
19/2/2024 (Monday)	20/2/2024 (Tuesday)	Finished - Leave feedback	-
24/6/2024 (Monday)	25/6/2024 (Tuesday)	Wait list	Nationwide
5/8/2024 (Monday)	6/8/2024 (Tuesday)	Limited availability	Nationwide
16/9/2024 (Monday)	17/9/2024 (Tuesday)	Open	Nationwide
28/10/2024 (Monday)	29/10/2024 (Tuesday)	Open	Nationwide
9/12/2024 (Monday)	10/12/2024 (Tuesday)	Open	Nationwide

ServiceNow - Certified System Administrator