Microsoft - MCTS / MCITP Enterprise Support Technician



Only 5 Days



Classroom / Online / Hybrid

Next date

Next date:

5/2/2024 (Monday)


Windows Vista is dubbed as Microsoft's most compelling operating system release in over a decade. Windows Vista offers substantial new capabilities in security, performance, reliability, and manageability. It is also the first operating system released with the .NET Framework 3.0 in mind, and the first client operating system to include the .NET Framework 3.0 as a part of its own installation.

Our 5 day accelerated MCITP Enterprise Support Technician Firebrand Training provides information technology professionals with the knowledge and skills necessary to install, configure, support, and troubleshoot Microsoft Windows Vista. This course prepares you and will test you on the following Microsoft Exams:

  • 70-620 (MCTS) Microsoft Windows Vista, Configuring
  • 70-622 (MCITP): Microsoft Desktop Support: Enterprise

Upon completion of this course you will be able to:

  • Install or Upgrade the operating system to Windows Vista
  • Deploy Windows Vista in the Enterprise
  • Troubleshoot Applications on Windows Vista
  • Troubleshoot connectivity problems
  • Troubleshoot Installation issues

Our Vista Program:

  • Allows you to achieve your certifications in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages
  • Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system
  • Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory

Seven reasons why you should sit your Enterprise course with Firebrand Training

  1. You'll be Enterprise certified in just 5 days. With us, you’ll be Enterprise trained in record time
  2. Our Enterprise course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Enterprise first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more Enterprise. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Enterprise faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Enterprise with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 134,561 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Enterprise courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging


For IT managers, certification is particularly important because it allows them to more easily identify the skills that an individual possesses. When a company has employees that possess certain skills, it can garner a competitive advantage when seeking to attract customers. Certification can also contribute to increased productivity, because studies have shown that certified individuals are generally quicker to implement and design new technologies. And of course by knowing that their employees are certified, IT managers can feel more confident about their ability to implement and support a network infrastructure.


  • Overwhelmingly, individuals with Microsoft certifications have an advanced level of knowledge, expertise and skill, and command more professional credibility

Human Resources

  • Employer-funded training and certification programs are a key to retaining skilled IT staff. Career development and advancement opportunities are shown to significantly reduce rates of employee turnover
  • Certification Training Programs provide benchmarks for hiring and promotion decisions by accurately assessing technical skills
  • For-certification training programs maximize educational investments through immediate validation of skills

Microsoft certification affords special membership benefits

  • Technical information, product information and exclusive discounts on products and services through a secured section of the Microsoft website
  • Microsoft logos and certificate for your personal promotion to clients or potential employers
  • Invitations to Microsoft conferences and other educational opportunities
  • Access to the secure Microsoft Certified Professional Magazine Online website

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.


Firebrand Training's MCITP Enterprise Support Technician Accelerated Certification Program is the most effective, efficient way to learn how to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows Vista operating system.

Course Content

Installing and Configuring the Windows Vista Operating System

  • Module 1: Installing and Upgrading Windows Vista
  • Module 2: Configuring and Troubleshooting Post-Installation System Settings
  • Module 3: Configuring Windows Security Features
  • Module 4: Configuring Network Connectivity
  • Module 5: Configuring Applications Included with Windows Vista
  • Module 6: Maintaining and Optimizing Systems That Run Windows Vista
  • Module 7: Configuring and Troubleshooting Mobile Computing
  • Review; Self-study; Exam 70-620
  • TS: Microsoft Windows Vista, Configuring

Maintaining and Troubleshooting Windows Vista Computers

  • Module 8: Deploying Windows Vista
  • Module 9: Managing Vista Security
  • Module 10: Managing and Maintaining Systems That Run Windows Vista
  • Module 11: Configuring and Troubleshooting Networking
  • Review; Self-study; Exam 70-622
  • Pro: Microsoft Desktop Support: ENTERPRISE

Daily lectures, labs, and review sessions are supplemented by a combination of:

  • Proprietary Lab Manual & Microsoft coursecodeware - developed in conjunction with Microsoft, adapting Microsoft Official Curriculum to address the demands of accelerated learners
  • Self Test or Transcender Testing Software

Exam Track

MCITP Enterprise Support Technician candidates are required to pass the following examination as prescribed by our examination track:

Exam 70-620 TS: Microsoft Windows Vista, Configuring

Exam 70-622 Pro: Microsoft Desktop Support: Enterprise

What's Included


  • MCITP Self-Paced Training Kit (Exam 70-622): Supporting & Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians Book/DVD Package
    ISBN: 9780735624085

Microsoft Official Curriculum

  • MOC 5115 BC - Installing and Configuring Vista
  • MOC 5116 AC - Configuring Vista Mobile Computing and Apps

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, (ISC)2 or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.


Students that are successful in the MCITP Enterprise Support Technician Accelerated Certification Program are IT professionals, who work in an upper MORG or enterprise environment that uses Windows Vista; who have experience with previous versions of the Windows operating system; and who might have experience with Windows Server operating systems

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 134,561 students and asked them all to review our Accelerated Learning. Currently, 96.44% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"All in all I found it a great learning type, be prepared for some hard work but the benefits are amazing."
Jeff Thompson, Aspire. (5/12/2011 (Monday) to 9/12/2011 (Friday))

"An amazing learning experience, I am very pleased with the results. This will no doubt help me to further my career in IT."
Rob Phillips. (15/2/2010 (Monday) to 19/2/2010 (Friday))

"Very effective, quick fast track solution to specific leaning requirements, Does just what it says on the tin."
D.J, Dazzle Computer Solutions. (15/2/2010 (Monday) to 19/2/2010 (Friday))

"Good training courses offered in a comfortable environment conducive to maximum learning with minimum fuss. I enrolled on the MCITP Enterprise Support Technician course because it was very well defined and has given me the qualifications I was after at this time with the minimum disruption to my life."
M.K. (14/12/2009 (Monday) to 18/12/2009 (Friday))

"Well, this is my third experience at Firebrand and without a doubt it is the best experience I had to study for all my certifications. Teaching = Highly Informative Learning = Accelerated/Intense (but its all worth it) Thanks to all the training and operational staff."
Suleyman Kandanli, Smartodds Ltd. (14/12/2009 (Monday) to 18/12/2009 (Friday))

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