Microsoft Dynamics 365 for Field Service - Only 3 Days

Why

Seven reasons why you should sit your Dynamics 365 for Field Service course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Dynamics 365 for Field Service certified in just 3 days. With us, you’ll be Dynamics 365 for Field Service trained in record time
  2. Our Dynamics 365 for Field Service course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Dynamics 365 for Field Service first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more Dynamics 365 for Field Service. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Dynamics 365 for Field Service faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Dynamics 365 for Field Service with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 68,075 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Dynamics 365 for Field Service courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this accelerated 5-day Dynamics 365 for Field Service course you’ll develop the skills and knowledge to setup, configure and use Dynamics 365 for Field Service.

You’ll be immersed in the curriculum with our unique Lecture | Lab | Review technique, helping you understand how the platform tools are used to create and support a range of topics such as work orders and scheduling, faster.

Your Microsoft Certified Trainer will guide you through Microsoft Dynamics 365 for Field Service to:

  • Set up and configure Field Service
  • Manage, schedule and dispatch work orders
  • Manage Field Service mobility
  • Manage inventory and purchasing
  • Manage the Connected Field Service solution
  • Manage Agreements

Developing your Dynamics 365 for Field Service skills will assist you in increasing customer satisfaction by producing intelligent scheduling, native mobile support, and remote asset monitoring.

During the course, you’ll prepare for and sit exam MB2-877. This exam is an elective requirement for MCSE: Business Applications.

If you're a Dynamics 365 partner responsible for setting up and providing support for the Microsoft Dynamics 365 for Field Service application, this course is ideal for you.

Read more ...

Interested? See prices or call +971 4 3199019

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Interested? See prices or call +971 4 3199019

Set up and configure Field Service

Perform initial configuration steps

  • Identify key security roles, identify resource scheduling options
  • identify entities that can be customised with administrative settings
  • Identify product and service categories

Configure product and service pricing

  • Configure product and service pricing features including minimum charge amount
  • Minimum charge duration, and the flat fee option
  • Add products and services to incidents
  • Determine when a product has a default list price and a work order price list
  • Associate products and services with price lists
  • Define tax codes

Configure bookable resources

  • Identify fields for bookable resources
  • Enable mapping functionality
  • Identify entities that are geocoded
  • Define start and end locations for resources
  • Identify differences between address types

Configure additional options

  • Configure territories and organisational units
  • Identify skills types
  • Configure characteristics and skills
  • Configure proficiency models
  • Implement resource roles and categories
  • Explain differences between organisational units and business units

Integrate other tools with Field Service

  • Automate processes by using Microsoft Flow
  • Build flows using Visual Designer
  • Identify uses for the Twilio solution
  • Identify opportunities to integrate Glympse with the Connected Field Service solution

Manage work orders

Describe the work order lifecycle

  • Describe work order fields
  • Describe work order life cycle stages
  • Identify booking status and work order status values for values for work order stages
  • Describe uses and capabilities for billing accounts, service accounts, and sub-accounts

Create and manage work orders

  • Create a work order from an incident
  • Add status and substatus information to a work order
  • Configure work order type and priority
  • Organise work orders and resources by geography
  • Describe the process for closing work orders
  • Close a work order

Manage incidents

  • Describe incident types and incident type fields
  • Create and configure incident types
  • Add service tasks

Schedule and dispatch work orders

Manage scheduling options

  • Describe options for scheduling work orders including the Schedule Board and Schedule Assistant
  • Determine when to use each scheduling option
  • Describe the stages of the scheduling process and steps that occur during each stage

Implement the Schedule Board

  • Identify features and uses of the Booking Requirements view
  • Implement the integrated map feature
  • Manually schedule work orders
  • Reassign and reschedule work orders
  • Move incomplete work orders
  • Generate driving instructions for field agents
  • Create additional schedule boards
  • Configure schedule boards
  • Customise the schedule board
  • Create web resources to define custom booking rules

Implement the Schedule Assistant

  • Apply constraints to resource queries
  • Filter data
  • Specify a search radius
  • Troubleshoot Schedule Assistant
  • Optimise resource scheduling
  • Identify licensing requirements for resource scheduling add-on
  • Create optimisation profiles
  • Define objectives and constraints
  • Configure resource optimisation

Configure universal scheduling

  • Describe the uses and limitations of Universal Scheduling
  • Describe prerequisites for enabling an entity for scheduling
  • Identify entities that can be enabled for scheduling
  • Create workflows to populate data in requirement records
  • Create requirement views
  • Schedule an entity

Manage Field Service mobility

  • Install and configure the mobile app
  • Identify supported mobility options
  • Identify unique mobile app features
  • Describe differences between online and offline modes
  • Identify tasks that field agents can perform

Perform initial configuration steps for mobile app

Customise the mobile app

  • Import the Field Service project
  • Assign security roles
  • Administer connected devices

Manage mobile projects

  • Identify project artifacts that you can modify
  • Edit a project
  • Modify configuration settings
  • Publish a mobile project

Manage inventory and purchasing

Manage customer assets

  • Identify uses for customer assets
  • Create and register customer assets
  • Configure products to auto-create customer assets
  • Associate work orders with customer assets
  • Create child assets

Manage inventory

  • Set up inventory and warehouses
  • View product inventory
  • Compare and contrast inventory levels and inventory transfers adjust inventory levels
  • Transfer inventory

Managing purchasing and product returns

  • Describe the purchase order process
  • Create purchase orders
  • Display a list of receivable products for a purchase order
  • Describe the ways that a product can be returned
  • Create return merchandise authorisations
  • Finalise returns

Manage the Connected Field Service solution

Configure the Connected Field Service solution

  • Describe Connected Field Service
  • Identify key benefits of Connected Field Service
  • Install prerequisite components
  • Install and configure Connected Field Service
  • Identify components created during solution installation
  • Implement the solution

Manage devices

  • Use connections to configure multiple parts as one asset
  • Categorise devices
  • Resolve registration errors
  • View data from devices
  • Remotely send commands to devices
  • Extend connected field service solutions

Manage Agreements

Create and manage agreements

  • Describe the framework required to use or create agreements
  • Identify key elements of agreements and information needed to set up an agreement
  • Define and configure agreement settings
  • Configure agreement preferences

Define and create bookings

  • Identify the purpose, uses, and limitations of bookings
  • Describe options automatic generation of bookings
  • Set up agreement bookings

Define and create invoices

  • Describe the purposes and uses for agreement invoices
  • Identify options for generating invoices
  • Create invoices

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Interested? See prices or call +971 4 3199019

You'll sit the following exam at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee:

Exam MB6-877: Microsoft Dynamics 365 for Field Service

  • Technology - Microsoft Dynamics 365
  • Credit toward - MCSE: Business Applications

You'll be measured on your ability to accomplish the following technical tasks in exam MB6-877:

  • Set up and configure Field Service (15 – 20%)
  • Manage work orders (15 – 20%)
  • Schedule and dispatch work orders (15-20%)
  • Manage Field Service mobility (10 – 15%)
  • Manage inventory and purchasing (10 – 15%)
  • Manage the Connected Field Service solution (5 – 10%)
  • Manage Agreements (10 – 15%)

Read more ...

Interested? See prices or call +971 4 3199019

Included in this course:

  • Firebrand custom courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, (ISC)2 or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Read more ...

Interested? See prices or call +971 4 3199019

Before attending this course, you should have:

  • A strong understanding of field service operations
  • Experience deploying, maintaining and using Microsoft Dynamics 365 for Field Service

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +971 4 3199019 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +971 4 3199019

When

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 68,075 students and asked them all to review our Accelerated Learning. Currently, 96.72% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"A nice, informative atmosphere to study the course you have elected to take, complete with experienced instructors."
Richard Swann, Yesss Electrical Ltd. - Microsoft Programming in C# (4 days) (25/9/2018 to 28/9/2018)

"A great, informative atmosphere to study the course you have elected to take, complete with experienced mentors."
Connor Hyde, Yesss Electrical Ltd. - Microsoft Programming in C# (4 days) (25/9/2018 to 28/9/2018)

"Good environment for learning."
Steven Barker, Nicander Ltd. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (17/9/2018 to 22/9/2018)

"Great course. Intense training but a fast way to learn. Trainers are knowledgeable and positive which helps with the long days involved. "
C.B.. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (17/9/2018 to 22/9/2018)

"If time is of the essence."
Adrian Taplin, Contractor. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (17/9/2018 to 22/9/2018)

"I was unsure I would pick a lot of knowledge about SQL as my previous experience was not good. However, the teaching style and pace has really given me the chance to absorb everything I need to become more knowledgeable in database administration. I will definitely leave this course with a broad understanding of SQL DBA, and I thank the instructor for helping me with this area."
Jonathon Kindred, Optionis. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (17/9/2018 to 22/9/2018)

"I think Firebrand offers a very good and efficient concept to prepare for an exam in a very short period of time."
Anonymous - Microsoft Dynamics 365 for Sales (3 days) (3/9/2018 to 5/9/2018)

"Good value."
Shankar Natesan. - Microsoft Dynamics 365 for Sales (3 days) (3/9/2018 to 5/9/2018)

"Above and beyond truly dedicated trainer with real life experience as well as text book. He'll always ensure you are grasping all concepts."
Shaun Mcgregor. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)

"The course instructor was very experienced in the course, bringing real life experience, which made the training even more interesting."
Vincent Parris, Hearst Magazine UK. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)

"The training from the instructor was very good and can relate to practical experience which is always a good thing and was a subject matter expert. The facilities are very good. "
Mark Burgess. - Microsoft Architecting Microsoft Azure Solutions (3 days) (7/7/2018 to 9/7/2018)

"The training with Firebrand is quick, detailed and helpful. Everything is covered in detail and the training is done in a walk through style with completed examples also available."
J.K, IBM. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (4/7/2018 to 5/7/2018)

"Firebrand training was great! An excellent learning environment, I am amazed how much I have learnt in such a small space of time."
Anonymous - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

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S.C. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

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Rhys Jupp, Hilton Foods. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

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J.S. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

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Gary Bostock, UK MOD. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (21/4/2018 to 30/4/2018)

"Never a dull time with Firebrand. I always leave with new knowledge and new friends."
M.D. - Microsoft Windows Server 2016 - Identity (4 days) (21/6/2018 to 24/6/2018)

"Wow! The class was incredible! Long days and intense but our instructor, kept if fun and lively. It was very informative and provided real world examples whilst still preparing students for the exams. I would recommend the course and instructor! Thank you!"
E.S. - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"I really enjoyed to be in Wyboston lakes for MCSA: Windows Server 2016 training course and I learnt a lot of important stuff in 11 days only. With my busy schedule it was impossible for me to focus and cover all this topics without attending this boot camp. Thanks Firebrand team!"
Arash Goudarzi, Atlas Copco Support Services NV (Belgium). - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"Overall I've been very impressed with the company. I have found the training facility to be very good and all equipment to deliver the training was substantive. The instructor had a breadth and depth of knowledge that has abled me to revisit old skills and develop them to a new level, providing me with a strong foundation to get back to work hitting the ground running. Would highly recommend to my colleagues and peers."
Tim Edwards, Hexegic. - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"Our tutor was very thorough, entertaining and funny."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

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Anonymous, Jolly IT Solutions - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

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Kyle Parsons, Fidelity. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

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Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

"It is intense and certainly not for the feint hearted! We had a fantastic tutor who was dubbed "The Queen of SQL" forevermore. She made this course incredibly interesting and her enthusiasm was needed to push us through the course in its entirety! "
Jack Buchanan, NA. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (11/6/2018 to 16/6/2018)

"The instructor defiantly have excellent knowledge of the course subject. She is also a natural trainer who can keep all skill levels in mind while training."
Izak Potgieter, Convergint technologies. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (11/6/2018 to 16/6/2018)

"I recommend Firabrand Training to anyone who wants to extend their knowledge on any of the courses that they teach because it is fast track and it is well organised."
David Coleto, CityWest Homes. - Microsoft MTA Database Fundamentals (2 days) (11/6/2018 to 12/6/2018)

"The accelerated training provided good knowledge in able to obtain the certification."
Michael Howard. - Microsoft MCSA: BI Reporting (4 days) (7/6/2018 to 10/6/2018)

"Great training and additional extras, thanks very much."
Edward Williams, Lucid Partnership. - Microsoft MCSA: Web Applications (6 days) (1/6/2018 to 6/6/2018)

"I gained more knowledge and improved my technical skills!"
Maria Vig, Engie. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Good class - the instructor was great and I feel I have learned a lot from the way he taught."
Anonymous - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"A highly enjoyable and thorough course, taught in a manner that made the subject both interesting and understandable."
A.C.. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Really enjoyed the course and content from the instructor. Lots of little extras, which will help in the real world. Thanks!"
Edward Williams, Lucid Partnership. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

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Edward Williams, Lucid Partnership. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Although the days were long, I found that the training was very useful and I learned a lot. Overall a great experience and couldn't fault my experience here!"
Regan Walsh , GB Railfreight. - Microsoft MCSA: Windows 10 (6 days) (21/5/2018 to 26/5/2018)

"Ask for 007! If you know.. you know - Hes a fantastic trainer, thank you so much!"
Reece Isles. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

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K.H., VolkerWessels UK LTD. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"I had an enjoyable time considering the amount of content that was required to be learnt. Personally i found it frustrating that measure-up had not been updated to correspond with the exam, this was not the instructor's fault -he's a good trainer. "
Laurence chalk. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

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Anonymous - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

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N.F.. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"Found the course very useful to gain insight into the challenges developing solutions across multiple Dev teams both in the UK and off-shore. Using Dynamics 365 Online will allow ICAEW to deploy solutions across multiple platforms including mobile and tablet without needing to continue developing our dedicated iOS or Android aps. "
Tim Greaves, ICAEW. - Microsoft Specialist: Dynamics 365 Customisation and Configuration (4 days) (14/5/2018 to 17/5/2018)

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Reuben Phillips , Transport for London. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)

"Training - intense but we had a knowledgeable trainer and a lot of time for questions if required Accommodation - personally, I find excellent and the food is very welcome after a long day Staff - all staff are very helpful and on hand for any concerns/queries. Instructor - excellent and although the course was accelerated, he applied knowledge well and had a lot of time for candidates whether groups or face to face. "
Dod Frieslick, Firebrand Training. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)

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Matt Eisengruber, Dynatrace. - Microsoft Developing Microsoft Azure Solutions (4 days) (24/4/2018 to 27/4/2018)

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Akmil Matloob , MySelf. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (21/4/2018 to 30/4/2018)

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