ITIL is the most widely accepted approach to IT service management in the world, providing you with a proven set of best practices. Now learn how to boost the effectiveness of ITIL within your business and get ITIL Practitioner certified twice as fast as traditional training.
On this accelerated two day ITIL Practitioner course, you’ll focus on Continual Service Improvement (CSI) - a fundamental lifecycle stage in ITIL - and prove you can apply ITIL concepts effectively in your organisation.
Whereas ITIL Foundation introduces relevant ITIL concepts, the ITIL Practitioner certification will teach you how to adopt and adapt ITIL within your organisation.
You’ll also learn how to:
The ITIL Practitioner has been developed to help you increase the value of ITIL within your business. On this accelerated course, you’ll sit the ITIL Practitioner exam onsite and get certified.
On this course, you will earn a total of 11 PMI PDUs for PMP certification maintenance, with the following subtotals:
See prices now to find out how much you could save when you train at twice the speed.
See prices now to find out how much you could save when you train at twice the speed.
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
1. Introduction
2. Concepts and definitions
3. ITSM guiding principles
4. CSI approach
5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:
6. Critical competency - Communicating effectively
7. Critical competency - Using organisation change management techniques
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
To achieve the ITIL Practitioner certification, you must have passed the ITIL Foundation exam.
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +971 4 3199019 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
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11/12/2019 (Wednesday) |
12/12/2019 (Thursday) |
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Think you are ready for the course? Take a FREE practice test to assess your knowledge!
Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.76% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"I really enjoyed the course , the location is fantastic and the food is amazing!"
S.S.. - ITIL® Practitioner (2 days) (30/5/2019 to 31/5/2019)
"Good teacher: clever and informative."
Anonymous. - ITIL® Foundation Certification (ITIL 4) (2 days) (10/6/2019 to 11/6/2019)
"The instructor was great for teaching ITIL at Firebrand. The books he supplied were very helpful and I'll use them a lot in the future for studying. "
Daniel Eccles, Acrobat Carbon Services. - ITIL® Foundation Certification (ITIL 4) (2 days) (17/12/2018 to 18/12/2018)
"Very good course delivery. Good pace. Accommodation/food."
Mohammad Haque, Lloyds. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/10/2018 to 16/10/2018)
"Food and rooms were very good and provided everything we needed.
The instructor and staff gave us everything we needed to get the best learning possible!"
Harry Sturgeon, Lloyds Banking Group. - ITIL® Foundation Certification (ITIL 4) (2 days) (31/5/2018 to 1/6/2018)
"I thought the training went extremely well and I have learnt a lot from it."
Anonymous - ITIL® Foundation Certification (ITIL 4) (2 days) (26/3/2018 to 27/3/2018)
"The teacher was good at explaining everything and there was loads of support."
William Mcarthur, Lloyds. - ITIL® Foundation Certification (ITIL 4) (2 days) (26/3/2018 to 27/3/2018)
"The hours are crazy and the work is intense but it is definitely worth it."
Mohammed Saeed, Joseph Chamerlain College. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/2/2018 to 16/2/2018)
"The course was very helpful to expand my knowledge, and I prefer the accelerated learning format.
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Adam Heeps. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/2/2018 to 16/2/2018)
"The accelerated training was a great way to quickly gain a lot of knowledge of a subject"
Paolo Solari, FTI Consulting. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/2/2018 to 16/2/2018)
"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need"
Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation Certification (ITIL 4) (2 days) (15/2/2018 to 16/2/2018)
"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation Certification (ITIL 4) (2 days) (21/12/2017 to 22/12/2017)
"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation Certification (ITIL 4) (2 days) (5/10/2017 to 6/10/2017)
"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certification (ITIL 4) (2 days) (31/8/2017 to 1/9/2017)
"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certification (ITIL 4) (2 days) (31/8/2017 to 1/9/2017)
"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certification (ITIL 4) (2 days) (24/7/2017 to 25/7/2017)
"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. - ITIL® Foundation Certification (ITIL 4) (2 days) (26/6/2017 to 27/6/2017)
"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certification (ITIL 4) (2 days) (3/4/2017 to 4/4/2017)
"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certification (ITIL 4) (2 days) (3/4/2017 to 4/4/2017)
"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certification (ITIL 4) (2 days) (6/2/2017 to 7/2/2017)
"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certification (ITIL 4) (2 days) (19/12/2016 to 20/12/2016)
"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certification (ITIL 4) (2 days) (6/10/2016 to 7/10/2016)
"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certification (ITIL 4) (2 days) (25/7/2016 to 26/7/2016)
"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation Certification (ITIL 4) (2 days) (11/7/2016 to 12/7/2016)
"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation Certification (ITIL 4) (2 days) (11/7/2016 to 12/7/2016)
"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certification (ITIL 4) (2 days) (2/6/2016 to 3/6/2016)
"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certification (ITIL 4) (2 days) (2/6/2016 to 3/6/2016)
"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation Certification (ITIL 4) (2 days) (18/4/2016 to 19/4/2016)
"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation Certification (ITIL 4) (2 days) (18/4/2016 to 19/4/2016)
"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation Certification (ITIL 4) (2 days) (18/4/2016 to 19/4/2016)
"Great instructor made the course exciting and easy to understand. "
Anonymous, EMC - ITIL® Foundation Certification (ITIL 4) (2 days)
"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certification (ITIL 4) (2 days) (4/4/2016 to 5/4/2016)
"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certification (ITIL 4) (2 days) (4/4/2016 to 5/4/2016)
"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certification (ITIL 4) (2 days) (4/4/2016 to 5/4/2016)
"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)
"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind.
Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)
"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)
"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)
"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)
"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certification (ITIL 4) (2 days) (8/2/2016 to 9/2/2016)
"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation Certification (ITIL 4) (2 days) (20/1/2016 to 21/1/2016)
"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonymous, Implement Consulting Group - ITIL® Foundation Certification (ITIL 4) (2 days) (20/1/2016 to 21/1/2016)
"Very intense, good instructor."
Anonymous, Sony Mobile - ITIL® Foundation Certification (ITIL 4) (2 days) (23/11/2015 to 24/11/2015)
"Factbased and proffessional."
Anonymous - ITIL® Foundation Certification (ITIL 4) (2 days) (23/11/2015 to 24/11/2015)
"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation Certification (ITIL 4) (2 days) (23/11/2015 to 24/11/2015)
"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation Certification (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)
"Course was very intense"
Anonymous - ITIL® Foundation Certification (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)
"Excellent. Im coming back for sure."
Anonymous - ITIL® Foundation Certification (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)
"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation Certification (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)
"Professional, intense"
Kenneth Andersen . - ITIL® Foundation Certification (ITIL 4) (2 days) (19/11/2015 to 20/11/2015)
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
