ITIL® Practitioner - Only 2 Days

Why

Seven reasons why you should sit your ITIL Practitioner course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

You'll be ITIL Practitioner certified in just 2 days. With us, you’ll be ITIL Practitioner trained in record time
Our ITIL Practitioner course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
Pass ITIL Practitioner first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more ITIL Practitioner. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
You’ll learn ITIL Practitioner faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying ITIL Practitioner with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 70,652 professionals, and we’re partners with all of the big names in the business
You'll do more than study ITIL Practitioner courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

ITIL is the most widely accepted approach to IT service management in the world, providing you with a proven set of best practices. Now learn how to boost the effectiveness of ITIL within your business and get ITIL Practitioner certified twice as fast as traditional training.

On this accelerated two day ITIL Practitioner course, you’ll focus on Continual Service Improvement (CSI) - a fundamental lifecycle stage in ITIL - and prove you can apply ITIL concepts effectively in your organisation.

Boost ITIL in your business

Whereas ITIL Foundation introduces relevant ITIL concepts, the ITIL Practitioner certification will teach you how to adopt and adapt ITIL within your organisation.

You’ll also learn how to:

Leverage Continual Service Improvement to boost the benefit of ITIL
Improve ability of individuals to use ITIL in day-to-day roles
Use automation, real-time reporting and the cloud to improve service design and delivery
Make use of other frameworks – including Lean, DevOps, Agile and SIAM

The ITIL Practitioner has been developed to help you increase the value of ITIL within your business. On this accelerated course, you’ll sit the ITIL Practitioner exam onsite and get certified.

On this course, you will earn a total of 11 PMI PDUs for PMP certification maintenance, with the following subtotals:

Total: 11
Technical: 0.5
Strategic: 7.5
Leadership: 3

Interested? See prices or call +971 4 3199019

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Interested? See prices or call +971 4 3199019

1. Introduction

2. Concepts and definitions

Apply the concept of ‘adopt and adapt’ when using ITIL guidance in a given context
Analyse the importance of each element of the definition of a service when planning and implementing service improvements:

Customer
Value
Outcome
Cost
Risk

3. ITSM guiding principles

Apply the ITSM guiding principles in a given context when planning and implementing service improvements:

Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple

4. CSI approach

Describe the purpose and main outputs of each step of the CSI Approach
Use the CSI Approach tools and techniques successfully in a given specific context:

Orientation Worksheet
Benefits Realisation Review Template
CSI register

Apply the CSI approach to a given context, including a holistic view of the guiding principles and how the three critical competencies contribute to an improvement (Communication, Metrics & Measurement, OCM)

5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:

Define critical success factors (CSFs) using a relevant hierarchical approach:

ITIL Vision to measurement
Balanced scorecard
Organisation cascade

Determine key performance indicators (KPIs) to underpin a critical success factor
Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories:

Technology, process, service
Progress compliance, effectiveness, efficiency
Leading, trailing
Inside-out, outside-in

Define a current state assessment in a given context:

Purpose
Scope
Assessment criteria
Required outputs
Available resources and skills

Design a report in a given context
Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

6. Critical competency - Communicating effectively

Explain the nature, value, importance and benefits of good communication
Explain communication principles:

Communication is a two way process
We’re communicating all the time
Timing and frequency matter
There is no single correct method
The message is in the medium

Explain the purpose and value of communication tools and techniques:

Workshop and meeting action plan
Meeting notes template
Use relevant communication tools and techniques to support improvement in a given context
Stakeholder communication plan
Business case

Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

7. Critical competency - Using organisation change management techniques

Explain the role and impact of OCM in successful improvement
Describe the purpose and value of OCM activities:

Create a sense of urgency
Manage stakeholders
Manage sponsors
Analyse training needs

Manage resistance to change
Use reinforcement to embed the change
Use relevant OCM tools and techniques to support improvement in a given context:

Sponsor diagram
Stakeholder analysis worksheet
Stakeholder map
RACI model authority matrix

Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Interested? See prices or call +971 4 3199019

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL Practitioner exam

Interested? See prices or call +971 4 3199019

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
Fully instructor-led program with 24 hour lab access
Examination vouchers **
Near site testing, Transportation to/from Testing Center are provided ***
Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
Examination Passing Policy

Please note

* Not on all courses
** Examination vouchers are not included for the following courses: PMP, CAPM and CISSP CBK Review
*** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, (ISC)² or ITIL Managers and Revision Certifications
**** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.

Interested? See prices or call +971 4 3199019

To achieve the ITIL Practitioner certification, you must have passed the ITIL Foundation exam.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +971 4 3199019 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +971 4 3199019

When

When do you want to sit your accelerated course?

ITIL® - Practitioner
Start	Finish	Status	Location	Book now
6/2/2019 (Wednesday)	7/2/2019 (Thursday)	Finished	-
20/2/2019 (Wednesday)	21/2/2019 (Thursday)	Alumni Only	Dubai/UK	Book now
27/3/2019 (Wednesday)	28/3/2019 (Thursday)	Open	Dubai/UK	Book now
30/5/2019 (Thursday)	31/5/2019 (Friday)	Open	Dubai/UK	Book now
26/6/2019 (Wednesday)	27/6/2019 (Thursday)	Open	Dubai/UK	Book now

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 70,652 students and asked them all to review our Accelerated Learning. Currently, 96.74% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"The instructor was great for teaching ITIL at Firebrand. The books he supplied were very helpful and I'll use them a lot in the future for studying. "
Daniel Eccles, Acrobat Carbon Services. - ITIL® Foundation Certification (2 days) (17/12/2018 to 18/12/2018)

"Very good course delivery. Good pace. Accommodation/food."
Mohammad Haque, Lloyds. - ITIL® Foundation Certification (2 days) (15/10/2018 to 16/10/2018)

"Food and rooms were very good and provided everything we needed. The instructor and staff gave us everything we needed to get the best learning possible!"
Harry Sturgeon, Lloyds Banking Group. - ITIL® Foundation Certification (2 days) (31/5/2018 to 1/6/2018)

"I thought the training went extremely well and I have learnt a lot from it."
Anonymous - ITIL® Foundation Certification (2 days) (26/3/2018 to 27/3/2018)

"The teacher was good at explaining everything and there was loads of support."
William Mcarthur, Lloyds. - ITIL® Foundation Certification (2 days) (26/3/2018 to 27/3/2018)

"The hours are crazy and the work is intense but it is definitely worth it."
Mohammed Saeed, Joseph Chamerlain College. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"The course was very helpful to expand my knowledge, and I prefer the accelerated learning format. "
Adam Heeps. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"The accelerated training was a great way to quickly gain a lot of knowledge of a subject"
Paolo Solari, FTI Consulting. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need"
Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation Certification (2 days) (21/12/2017 to 22/12/2017)

"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation Certification (2 days) (5/10/2017 to 6/10/2017)

"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certification (2 days) (24/7/2017 to 25/7/2017)

"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. - ITIL® Foundation Certification (2 days) (26/6/2017 to 27/6/2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certification (2 days) (6/2/2017 to 7/2/2017)

"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certification (2 days) (19/12/2016 to 20/12/2016)

"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certification (2 days) (6/10/2016 to 7/10/2016)

"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certification (2 days) (25/7/2016 to 26/7/2016)

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation Certification (2 days) (11/7/2016 to 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation Certification (2 days) (11/7/2016 to 12/7/2016)

"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation Certification (2 days) (18/4/2016 to 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation Certification (2 days) (18/4/2016 to 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation Certification (2 days) (18/4/2016 to 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonymous, EMC - ITIL® Foundation Certification (2 days)

"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind. Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation Certification (2 days) (20/1/2016 to 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonymous, Implement Consulting Group - ITIL® Foundation Certification (2 days) (20/1/2016 to 21/1/2016)

"Very intense, good instructor."
Anonymous, Sony Mobile - ITIL® Foundation Certification (2 days) (23/11/2015 to 24/11/2015)

"Factbased and proffessional."
Anonymous - ITIL® Foundation Certification (2 days) (23/11/2015 to 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation Certification (2 days) (23/11/2015 to 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Course was very intense"
Anonymous - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Excellent. Im coming back for sure."
Anonymous - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)