ITIL® 4 Practitioner: Service Configuration Management

The ITIL® 4 Specialist: Service Configuration Management course is designed to equip IT professionals with the knowledge and skills required to manage and maintain accurate service configuration data. This course focuses on best practices for ensuring IT services, assets, and configurations are documented, tracked, and aligned with organizational objectives to support seamless service delivery.

Participants will learn how to establish and manage Configuration Management Databases (CMDBs), implement effective governance practices, and ensure configuration accuracy to minimize risks and optimize IT operations. The course emphasizes the importance of service configuration in supporting decision-making, change management, and overall service reliability.

In just 1 day, you’ll also learn to:

• Understand the purpose and benefits of effective service configuration management.
• Build and maintain an accurate Configuration Management Database (CMDB).
• Implement configuration management processes that align with ITIL 4 principles.
• Ensure accurate and reliable configuration data to support decision-making and operations.
• Minimize risks and improve service reliability by tracking and controlling configuration changes.
• Align service configuration practices with organizational goals and compliance requirements.

By the end of the course, you'll be prepared to implement robust configuration management strategies that enhance service delivery and operational efficiency.

Why choose Firebrand?

• Accelerated certification process – Get certified in just 1 day.
• Access to expert instructors with real-world experience.
• A hands-on, immersive learning environment for maximum retention.
• Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Practitioner: Service Configuration Management certification exam and, upon passing, obtain your certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• IT professionals managing configuration data and CMDBs.
  Service Managers responsible for IT operations and service delivery.
• Change and release managers ensuring controlled service updates.
• IT operations teams focused on maintaining service reliability.
  Individuals pursuing ITIL® 4 Managing Professional or Specialist certifications. 

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Group, used under permission of PeopleCert. All rights reserved.

• Module 1: Introduction to Service Configuration Management
• Module 2: Building and Maintaining a Configuration Management Database (CMDB)
• Module 3: Configuration Management Processes and Best Practices
• Module 4: Governance, Risk, and Compliance in Configuration Management
• Module 5: Leveraging Automation for Configuration Data Accuracy
• Module 6: Continuous Improvement in Service Configuration Management

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Practitioner: Service Management Configuration Exam

• Duration: 30 minutes
• Format: Multiple choice; Closed book
• Number of questions: 20 questions
• Passing score: 13 out of 20 marks required to pass (65%)

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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