ITIL® - V3 Intermediate Level: Service Lifecycle - Service Design

Duration

Duration:

Only 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

6/2/2023 (Monday)

Overview

Why you need to learn ITIL Service Lifecycle

ITIL is the framework for IT service delivery. V3 Intermediate Level: Service Lifecycle - Service Design will teach you how to implement the ITIL (IT Infrastructure Library®) process across your business. Understand the structure for evaluating changes to your IT department, and demonstrate return on investment.

You'll learn IT practices, tasks and procedures tailored to your organisation. You'll then be able to optimise your new strategy, through continuous improvement.

You'll pass this Service Lifecycle certification course 33% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth three ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® courses on this page are offered by Thynk ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Seven reasons why you should sit your ITIL Lifecycle course with Firebrand Training

  1. You'll be ITIL Lifecycle certified in just 2 days. With us, you’ll be ITIL Lifecycle trained in record time
  2. Our ITIL Lifecycle course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass ITIL Lifecycle first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more ITIL Lifecycle. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn ITIL Lifecycle faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying ITIL Lifecycle with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 134,561 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study ITIL Lifecycle courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Benefits

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

ITIL® is a Registered Trade Mark of AXELOS Limited

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Curriculum

You'll learn:

  • The main principles and objectives of Service Design
  • Organisational issues concerned with design
  • The five aspects of Service Design – Service Solution, Systems, Technology Architecture, Processes and Management Systems
  • Technology considerations
  • Activities commonly performed in Service Design
  • Assessing success factors and managing risk
  • Management skills:
    • Design Coordination
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • Information Security Management
    • Supplier Management
    • IT Service Continuity Management

Exam Track

You'll sit the following exam:

  • ITIL® Service Lifecycle - Service Design

This exam is worth three ITIL credits towards the ITIL® Expert qualification.

What's Included

Included:

  • Official Thynk Courseware: ITILV3SL Service Design
  • Service Design Key Element Guide ISBN: 978-0113313617

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, (ISC)2 or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Prerequisites

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134,561 students and asked them all to review our Accelerated Learning. Currently, 96.55% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"I had a really good experience at FireBrand. The teaching and facilities were very good."
JBL. (24/10/2022 (Monday) to 25/10/2022 (Tuesday))

"I have used firebrand in the past and got my company to use them again. Really like the training and the facilities"
Tim Farmer, Bell Integration. (24/10/2022 (Monday) to 25/10/2022 (Tuesday))

"Great and accelerated! Never a waste of time to visit Firebrand. Thank you"
SF, Netnordic A/S. (24/10/2022 (Monday) to 25/10/2022 (Tuesday))

"Great training at a convenient location."
Kenneth Brann, DOD. (25/7/2022 (Monday) to 26/7/2022 (Tuesday))

"Firebrand\''s approach to training just makes sense."
Darren Edmondson. (25/7/2022 (Monday) to 26/7/2022 (Tuesday))

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