Cisco - Certified Specialist – Collaboration Applications Implementation | 300-810 CLICA



Only 4 Days



Classroom / Online / Hybrid

Next date

Next date:

8/8/2022 (Monday)


On this accelerated Cisco Certified Specialist - Collaboration Applications Implementation course, you’ll build knowledge on how to streamline communication procedures, strengthen compliance measures and enhance your communication systems and devices, building your business' internal growth and productivity.

In just 4 days, you learn how to utilise Cisco’s collaboration platforms Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection and Cisco Unity Express. You’ll also learn how to:

  • Configure and troubleshoot Cisco Unity Express, Cisco Unity Connection and Cisco Unity Connection call handlers
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence

At the end of your course, you’ll sit exam 300-810 CLICA and get your Cisco Certified Specialist – Collaboration Applications Implementation certification. You’ll get access to official courseware and learn from certified instructors as Firebrand are a Cisco Learning Partner.

Train through Firebrand’s Lecture | Lab | Review methodology and you’ll learn at twice the speed in a distraction-free environment.


If you’re a collaboration engineer or a collaboration administrator, this course is ideal for you.

Next step: CCNP Collaboration

Once you’ve passed exam 300-810 CLICA, you’ll be halfway to achieving the CCNP Collaboration certification. Next, achieve the Cisco Certified Specialist - Collaboration Core certification and get your CCNP Collaboration.

Seven reasons why you should sit your course with Firebrand Training

  1. You'll be certified in just 4 days. With us, you’ll be trained in record time
  2. Our course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more . A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 124,229 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging


Use your Cisco Learning Credits (CLCs)

You may be entitled to free training via Cisco Learning Credits (CLCs). If you’ve bought Cisco hardware or software - check the invoice to see if you have credits waiting to be used! If you’re unsure, get in touch with us.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.


Implementing Cisco Collaboration Applications (CLICA) v1.0

  • Module 1: Configuring and Troubleshooting Cisco Unity Connection Integration
  • Module 2: Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  • Module 3: Troubleshooting Cisco Unity Connection
  • Module 4: Configuring and Troubleshooting Cisco Unity Express
  • Module 5: Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
  • Module 6: Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Module 7: Customising Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  • Module 8: Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Module 9: Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  • Module 10: Integrating Cisco Unified Attendant Console Advanced
  • Module 11: Implementing Call Recording and Monitoring

Lab outline

  • Module 1: Integrate and Set Up Cisco Unity Connection
  • Module 2: Configure Cisco Unity Connection Call Handlers
  • Module 3: Implement Toll Fraud Prevention
  • Module 4: Troubleshoot Cisco Unity Connection Call Handlers
  • Module 5: Troubleshoot Cisco Unity Connection
  • Module 6: Configure Cisco Unity Express
  • Module 7: Troubleshoot Cisco Unity Express
  • Module 8: Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Module 9: Implement Cisco Jabber
  • Module 10: Configure Centralised Cisco Unified Communications Manager IM and Presence
  • Module 11: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Module 12: Enable Message Archiving and Chat Rooms
  • Module 13: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • Module 14: Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  • Module 15: Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  • Module 16: Integrate Cisco Unified Attendant Console Advanced
  • Module 17: Implement Call Recording and Monitoring Using a Switched Port Analyser (SPAN)-based Solution
  • Module 18: Implement Cisco Unified Communications Manager Call Recording and Monitoring

Exam Track

As part of your accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

300-810 Implementing Cisco Collaboration Applications (CLICA)

  • Exam code: 300-810 CLICA
  • Duration: 90 minutes
  • Languages: English
  • Domains:
    1. Single Sign-On (SSO) for Collaboration Applications (15%)
    2. Cisco Unified IM and Presence (30%)
    3. Cisco Unity Connection and Cisco Unity Express (30%)
    4. Application Clients (25%)

These domains are general guidelines for the content likely to be included in the exam. As Cisco continues to develop this certification, other related topics may also appear.

What's Included

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, (ISC)2 or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.


Before attending this accelerated course, you should have knowledge and skills in:

  • Networking technologies
  • Voice and video
  • Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway and Session Initiation Protocol (SIP) trunks

Alternatively, the following courses and exams fulfil the prerequisites:

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 124,229 students and asked them all to review our Accelerated Learning. Currently, 96.62% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Great course, very well given"
R.H.. (22/3/2021 (Monday) to 27/3/2021 (Saturday))

"Having very minimal knowledge with Cisco before starting, I now feel confident to take the exam and to get hands-on with Cisco kit. The method of teaching from slides, taking that information and then putting them into simpler, more relatable terms on the whiteboard was a great way to make it all understandable for a first-time user. The instructor did a great job."
Jordan Hornby. (22/3/2021 (Monday) to 27/3/2021 (Saturday))

"A good course, providing solid teaching of subject with a large amount of course material and without making it confusing allowing me to learn the subject matter at hand. No questions were off limits and subjects were covered until they were understood"
Richard Jones, South Derbyshire District Councl. (22/3/2021 (Monday) to 27/3/2021 (Saturday))

"Highly skilled instructor leading an interactive and informative boot camp course."
R.J.. (22/3/2021 (Monday) to 27/3/2021 (Saturday))

"The trainer has a wealth of knowledge which helped with the teaching of the course material. The remote learning experience did no hinder in any way. Excellent course, thank you."
L.S., Powell UK Ltd. (1/2/2021 (Monday) to 6/2/2021 (Saturday))

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