APMG VeriSM™ Plus

- Only 1 Day

This 1-day accelerated VeriSM Plus course, will prepare you for service management in the digital age - 50% faster than traditional training.

Your expert instructor will help you build upon your existing service management certification and skills from recognised frameworks ISO 20000, ITIL and IT4IT.

You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.

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You'll gain an in-depth understanding of service management through the VeriSM Plus course objectives:

  • The Service Organisation
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started.

During the course, you'll sit the VeriSM Plus exam. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.

If you're a manager, executive or IT professional responsible for effective product or service delivery, this course is ideal for you. New to service management? Take VeriSM Essentials before VeriSM Plus, to gain basic knowledge and understanding of service management.

Note: Firebrand Training is currently in the process of re-accreditation with APMG.

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Seven reasons why you should sit your VeriSM Plus course with Firebrand Training

  1. You'll be VeriSM Plus certified in just 1 days. With us, you’ll be VeriSM Plus trained in record time
  2. Our VeriSM Plus course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass VeriSM Plus first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more VeriSM Plus. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn VeriSM Plus faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying VeriSM Plus with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 72,589 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study VeriSM Plus courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

See prices now to find out how much you could save when you train at twice the speed.

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Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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The Service Organisation

Digital transformation

  • Define the impact of new technology on organisations
  • Describe the impact of digital transformation on service management

People and Organisational Structure

Organisation structure

  • Define the differences between a leader and a manager
  • Explain the competencies of the service management professional
  • List the elements of a well-functioning team

The VeriSM™ Model

The VeriSM™ model

  • Define the elements of the VeriSM™ model
  • Explain how VeriSM™ re-defines service management
  • Explain how VeriSM™ uses the management mesh to create and stabilise services
  • Explain the elements within each of the four stages of the VeriSM™ model
    • Define
    • Produce
    • Provide
    • Respond

Adapting the VeriSM™ model

  • Define the process of selecting and integrating management practices.
  • Explain the characteristics of successful operating models

Progressive Practices

Progressive practices

  • Indicate the success factors for adopting progressive management practices
  • Clarify the key concepts and when to apply Agile, DevOps, SIAM™
  • Lean as a management practice

Innovative Technologies

Impact of Technology

  • Summarise the implications of technology on service management
  • Explain the benefits of cloud, virtualisation, and automation
  • Explain the impact of big data, internet of things, mobile computing, bring your own device on service management
  • Describe serverless computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerisation

Getting Started with VeriSM™

Getting started

  • Identify how to get started
  • Describe how to move from reactive to proactive operations

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On this accelerated course, you‚ll prepare for and sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • VeriSM™ Plus exam:
    • Number of questions: 20
    • Pass mark: 65%
    • Exam duration: 30

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On this accelerated course, you'll receive:

  • Accredited APMG VeriSM™ courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, (ISC)2 or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

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To attend this course, you should have:

  • VeriSM™ Essentials Certification
  • Or equivalent Foundation Certificate (or equivalent) from most other recognised service management frameworks

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +971 4 3199019 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

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APMG VeriSM Plus Course Dates

Start

Finish

Status

Location

Book now

26/8/2019 (Monday)

26/8/2019 (Monday)

Finished

-

 

10/2/2020 (Monday)

10/2/2020 (Monday)

Limited availability

Nationwide

 

23/3/2020 (Monday)

23/3/2020 (Monday)

Open

Nationwide

 

4/5/2020 (Monday)

4/5/2020 (Monday)

Open

Nationwide

 

15/6/2020 (Monday)

15/6/2020 (Monday)

Open

Nationwide

 

Latest VeriSM Plus Reviews from our students

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.76% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Fast and ferocious, but good."
Anonymous. (29/10/2019 to 31/10/2019)

"Great Experience."
Irina Wood, Sopra Steria. (29/10/2019 to 31/10/2019)

"No Distractions."
Gifford Box, Sopra Steria. (29/10/2019 to 31/10/2019)

"Firebrand are great! Supportive and friendly and helpful. I recommend them lots!"
Laura Dean, Utilita. (22/10/2018 to 24/10/2018)

"In the past I have struggles with non-residential course as they can be quite demanding on time - training with Firebrand means that everything you need is in one place and you can concentrate on learning instead."
Emma Harrison, Marshalls. (22/10/2018 to 24/10/2018)

Latest VeriSM Plus Reviews from our students

Think you are ready for the course? Take a FREE practice test to assess your knowledge!